Privacy Policy

01 Introduction and Scope

baje is an online entertainment platform that provides casino games, sports betting, and related services to users in Bangladesh. This privacy policy ("Policy") applies to the baje website, mobile application, and all associated services.

The purpose of this policy is to clearly inform you about what information is collected when you use baje's services, why it is collected, how it is used, and what rights you have over your information. For more details on the terms of various services, please read our Terms and Conditions page.

This policy applies to all registered members aged 21 and above, as well as prospective users. 21+ Enforcing this age limit is part of baje's commitment to responsible service.

02 What Information We Collect

baje collects user information in several ways. The types of information collected are described in detail below.

2.1 Registration and Identity Information

The information you provide when creating an account is collected, such as:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Address and country

2.2 Financial Information

The following financial information is collected to process deposits and withdrawals:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (where applicable)
• Transaction history and amounts

baje never stores your full payment card number or CVV.

2.3 Automatically Collected Information

When you use baje, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Session duration and navigation patterns
• Data from cookies and similar tracking technologies
• Gaming history and betting activity

03 Purpose of Information Use

Collected information is used only for specific and legitimate purposes. baje never uses your personal information for unnecessary purposes.

Purpose	Description
Account Management	For creating, verifying, securing, and maintaining accounts
Identity Verification (KYC)	Confirming user identity through OTP verification and document review
Transaction Processing	Completing deposits and withdrawals and ensuring transaction security
Customer Support	Providing assistance in Bengali via live chat and email
Promotional Communication	Informing users about bonus offers and updates, subject to consent
Fraud Prevention	Detecting and preventing suspicious activity
Responsible Gaming	Monitoring behavior to ensure safe gaming for users
Service Improvement	Analyzing and improving platform performance

04 Information Sharing and Disclosure

baje does not sell your personal information to third parties. However, limited information may be shared with trusted parties in specific circumstances.

4.1 Service Provider Partners

Necessary information is shared with selected technology partners for payment processing, identity verification, and game software operation. These partners are bound by strict confidentiality agreements and may only use the information for the specified purposes.

4.2 Legal Obligations

If information must be disclosed due to a court order, a lawful request from a law enforcement agency, or an applicable legal requirement, baje will fulfill that obligation. Where possible, you will be notified in advance.

4.3 Business Changes

If a significant change occurs to baje's business structure (such as a merger or acquisition), user information may be transferred. Affected users will be informed in a timely manner.

4.4 With Your Consent

Outside of the cases listed above, your clear consent will be obtained before your information is shared for any other purpose.

05 Data Security Measures

baje treats the security of your information as its highest priority. Multiple layers of technical and administrative security measures are in place on the platform.

5.1 Technical Security

• All data transmissions are secured with SSL encryption
• Sensitive information (passwords, payment data) is stored using industry-standard encryption protocols
• Regular security audits and vulnerability tests are conducted
• Firewalls and intrusion detection systems are active
• Automatic alerts are triggered for unusual login attempts

5.2 Administrative Security

• Only authorized staff can access user information
• All staff are bound by confidentiality agreements and receive regular training
• Information access logs are recorded and reviewed

5.3 User Responsibilities

You also have a responsibility to keep your account secure. Use a strong password, do not share your login details with anyone, and notify us immediately if you notice any suspicious activity.

06 Cookies and Tracking Technologies

The baje website and app use cookies and similar technologies. These help improve your browsing experience and analyze platform performance.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for security — these cannot be disabled.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics cookies: Analyze user behavior to help improve the platform.
• Marketing cookies: Used with your consent to display relevant promotions.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, this may limit some features. You can withdraw your consent for marketing cookies at any time.

07 Data Retention Period

baje retains your information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements.

Data Type	Retention Period
Account and identity information	For the duration the account is active and a minimum of 5 years after closure
Financial transaction records	Minimum 7 years from the date of transaction
Gaming history	For the duration the account is active and 3 years after closure
Communication records (support)	2 years from the date of last contact
Cookie and session data	Maximum 1 year from the end of the session
Identity verification documents	5 years after account closure

Once the specified period ends, information is securely deleted or anonymized so it can no longer be linked to any individual.

08 Your Rights

As a baje user, you have certain important rights over your personal information.

8.1 Right of Access

You have the right to receive a copy of the information held about you. This request can be made through your account settings or our support channels.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. You can update general information yourself from your account profile.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business reasons.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain analytics activities. Exercising this right will result in the relevant activity being stopped.

8.5 Portability

Where technically feasible, you can receive your information in a commonly readable format.

To exercise any of the above rights or to learn more, contact our 24/7 support team. For information on responsible and safe gaming, visit our Responsible Gaming page.

09 Third-Party Integrations

The baje platform may include content from third-party game providers (such as Pragmatic Play, PG Soft, Evolution, JILI). These providers may have their own privacy policies, which baje does not control.

However, baje ensures that no third-party partner can directly collect user information — the flow of information within the gaming environment is controlled within baje's security framework.

To learn more about baje's services and about us, you can read our About Us page.

10 Protection of Minors

baje's services are for individuals aged 21 or older only. The 21+ age limit is strictly enforced and age is verified through identity checks at the time of registration.

baje does not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, that account and its data will be deleted immediately.

If you know that a minor has registered on baje, please inform our support team.

11 Changes to the Policy

This privacy policy may be updated from time to time due to market changes, the adoption of new technology, or legal requirements.

For significant changes, registered members will be notified in advance by email or through in-platform notifications. The date of the latest policy update will always be shown at the top of this page.

Continued use of baje after an update will be considered your acceptance of the revised policy. You are therefore advised to review this page regularly.

For answers to general policy questions, visit our Frequently Asked Questions (FAQ) section, where many common questions are answered.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact baje's support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.